Privacy Policy & Donor Information

Charity Information

The Friends of the Hurtwood is a charity responsible for maintaining access to an area of woodland in Surrey, UK. It employs a full-time Ranger to conduct & oversee the on-going maintenance and involves several local volunteers in the administration of the organisation.

The charity was registered in 1961 with the Charity Commission, no. 200053. Details can be found here.

Customer Service Contact Information

If at any time you would like to contact us regarding your membership, please use one of the methods below to get in touch. We will respond to your enquiry as soon as possible.

Main Office Address

Friends of the Hurtwood
St Mark’s Church Yard
Peaslake
Guildford
Surrey
GU5 9RR
United Kingdom


Main Telephone No. 01306 730100
Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Fill in our Contact Us form here.


Or alternatively, a list of Trustees & their email addresses can be found here

Payment Protection & Processing

All our payment methods are handled by accredited Payment Gateway Providers. We only hold information pertaining to your donation which allows us to determine the status of your membership (eg. Current or Lapsed) and we never keep details of your Credit Card numbers, Bank Account or other 'delicate' payment details.

All payments, including Direct Debits are processed, securely (using an encrypted connection), by the Charities Aid Foundation. All providers, as well as ourselves, adhere to the 1998 Data Protection Act.

 

Privacy Policy - About the Information We Collect

In order to become a Friend of the Hurtwood, we ask a number of questions of which some are mandatory to answer. Your details are kept in a secure database and are essential in allowing us to administer your account.

The optional information, eg. Interests (on the same sign-up form), allows us to gain a better understanding of our members.

We never share this information with 3rd parties and, unless you have opted out, will only use your contact details to keep you informed of your membership and any Friends of the Hurtwood news. Your contact details & preferences can be updated by selecting 'Update My Details' from the user menu on the left.

We do not store any of your Credit Card information or Bank details. The database that stores your contact information is protected using the latest up-to-date security technology and employs a high level of encryption during any transactions of personal information.

If you're concerned about security, or would like to know more about any of the items mentioned on this page - please contact the administrator here - or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Refunds, Returns & Cancellation

If you wish to cancel your subscription at any time, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. - or alternatively, contact us through the website here.

If you wish not to receive the Friends of the Hurtwood newsletter, or any information via email, then you can opt-out by changing your communication preferences using the user menu on the left.

The average donation is £45 - if you wish to request a refund, please contact us through the website or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will refund any amount donated within the last 28 days.

If you prefer to contact us by post, please use the address stated at the top of the page.